Your privacy matters to us. This Privacy Policy explains exactly what personal data shuvowin collects from players in Bangladesh, how that data is used, how it is protected, and what rights you have over your information. We are committed to handling your data with transparency, security, and respect.
All data transmitted between your browser and shuvowin servers is protected by industry-standard SSL/TLS encryption, ensuring that your personal and payment details are never exposed in transit.
shuvowin does not sell, rent, or trade your personal data to third-party marketing organisations. Data is only shared with trusted payment partners (bKash, Nagad, Rocket) and compliance bodies as required by law.
Players can request access to, correction of, or deletion of their personal data at any time by contacting the shuvowin support team. We aim to process all data subject requests within 30 days of receipt.
Player data is stored on secured servers with restricted access controls. Only authorised shuvowin personnel with a legitimate operational need may access your personal information.
shuvowin uses cookies strictly for session management, performance analytics, and fraud prevention. We do not use third-party advertising cookies or cross-site behavioural tracking on our platform.
We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure for regulatory compliance purposes.
shuvowin collects personal data from players at various stages of their relationship with the platform — from initial registration through to account closure. We collect only the data that is genuinely necessary for the purposes described in this policy. The categories of data we collect are set out below.
When you create a shuvowin account, we collect the following information:
As part of our Know Your Customer (KYC) obligations, we may request copies of official identification documents at registration or before processing withdrawals. Acceptable documents include a valid National ID Card (NID), Passport, or Driving Licence issued by the Government of Bangladesh. We may also request a selfie photograph for liveness verification purposes.
We maintain a full record of all deposits, withdrawals, bonuses, wagers, and game results associated with your shuvowin account. This includes transaction timestamps (recorded in Bangladesh Standard Time, BST, UTC+6), transaction amounts in Bangladeshi Taka (৳), and the payment method used for each transaction.
When you access shuvowin.club, we automatically collect certain technical information about your device and browsing activity, including:
We retain records of any communications you send to the shuvowin support team via live chat or email ([email protected]), including the content of those messages, timestamps, and any attachments. These records are used to resolve disputes, improve service quality, and maintain compliance records.
shuvowin processes your personal data only for lawful, specified purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we process your data are as follows:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating and managing your shuvowin player account, processing logins, and maintaining account security. | Contract performance |
| Payment Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (৳). | Contract performance |
| Age & Identity Verification | Confirming that players meet the minimum age requirement of 18 years and verifying identity through KYC checks. | Legal obligation |
| Fraud & AML Prevention | Monitoring account activity to detect and prevent fraud, money laundering, bonus abuse, and unauthorised access. | Legal obligation / Legitimate interest |
| Responsible Gaming | Monitoring play patterns to identify signs of problem gambling and applying self-exclusion or deposit limits where requested or required. | Legal obligation / Legitimate interest |
| Customer Support | Responding to queries, resolving disputes, and providing account assistance via live chat and email. | Contract performance |
| Platform Improvement | Analysing usage data to improve the shuvowin platform, enhance game recommendations, and fix technical issues. | Legitimate interest |
| Promotional Communications | Sending you information about shuvowin bonuses, seasonal promotions, and cricket or BPL betting offers — only where you have opted in to receive such communications. | Consent |
If you have opted in to receive promotional communications from shuvowin, we may contact you by email or SMS regarding relevant offers such as welcome bonuses, reload promotions, free spins on slots, and seasonal events including Eid, Pohela Boishakh, and major cricket tournaments such as the BPL, T20 World Cup, and IPL. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] or by updating your notification preferences in your account settings.
In the course of delivering its services, shuvowin may share your personal data with the following categories of third parties:
To process your deposits and withdrawals, shuvowin shares the minimum necessary payment information with your chosen payment provider — including bKash, Nagad, Rocket, Upay, and card networks Visa and Mastercard. These providers are independent data controllers and process your payment data under their own privacy policies and applicable Bangladesh Bank regulations.
shuvowin may use trusted third-party KYC service providers to assist with identity verification and age confirmation. These providers process your identification documents and verification data under strict confidentiality agreements and are not permitted to use your data for any purpose other than the specific verification task.
The games available on shuvowin are supplied by independent game studios and software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive anonymised or pseudonymised session data to facilitate game delivery and calculate outcomes. They do not receive your full personal profile.
shuvowin may be required by law to disclose your personal data to regulatory bodies, law enforcement agencies, or courts in Bangladesh or other applicable jurisdictions. Such disclosures are made strictly on a need-to-know basis and only to the extent required by the applicable legal obligation. shuvowin will notify you of any such disclosure where it is legally permitted to do so.
In the event that shuvowin undergoes a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any material changes to this Privacy Policy that result from it.
shuvowin uses cookies and similar tracking technologies to ensure the platform functions correctly, to protect your session security, and to gather anonymised analytics that help us improve the user experience. This section explains what cookies we use and how you can manage your preferences.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember certain information about your visit — such as your login session or language preference — so that you do not have to re-enter it on every page. Cookies cannot execute code or carry viruses; they are simply data files.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the shuvowin platform to function. These cookies manage your login session, maintain your account security state, and remember items in your game queue. They cannot be disabled without breaking core platform functionality. | Session / up to 24 hours |
| Performance & Analytics | Collect anonymised data about how players navigate shuvowin.club — which pages are visited most, where users drop off, and how long pages take to load. Used purely for platform optimisation. | Up to 12 months |
| Fraud Prevention | Help identify suspicious login patterns, unusual betting behaviour, and potential bot activity by comparing device fingerprint data against known fraud signatures. | Up to 6 months |
| Preference | Remember your display preferences — such as your chosen game categories, notification settings, and last-visited sport or casino section — so your experience is consistent across sessions. | Up to 30 days |
You can control and delete cookies through your browser settings at any time. Most modern browsers (Chrome, Firefox, Safari, Edge) provide options to block all cookies, block third-party cookies only, or clear stored cookies on a per-site basis. Please note that disabling strictly necessary cookies will prevent you from logging in to your shuvowin account and using core platform features. shuvowin does not use third-party advertising cookies or cross-site behavioural tracking technologies.
shuvowin retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable law or regulation. We do not keep data beyond its useful life. The specific retention periods that apply to different categories of data are summarised below.
If you wish to request the deletion of your personal data before the end of the applicable retention period, you may do so by contacting [email protected]. Please note that deletion requests may not be fulfilled where shuvowin is required by law to retain your data — for example, where a transaction record is needed for AML compliance. In such cases, we will explain why the deletion cannot be completed and confirm the earliest date on which your data will be deleted.
As a shuvowin player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within five working days and aim to fulfil it within 30 days.
Request a copy of all personal data shuvowin holds about you, including account information, transaction history, and communication records.
Request correction of any inaccurate or incomplete personal data held in your shuvowin account. Some changes may require supporting documentation.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected and no legal retention obligation applies.
Request that shuvowin restricts processing of your data — for example, while a data accuracy dispute is being resolved — without deleting it entirely.
Request your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) for transfer to another service provider.
Object to shuvowin processing your data for direct marketing purposes or where processing is based on legitimate interest. Objections to marketing are actioned immediately.
shuvowin takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. No online platform can guarantee absolute security, but our approach reflects current industry best practices for the gambling sector.
In the event of a personal data breach that poses a risk to your rights and freedoms, shuvowin will notify affected players without undue delay. Notifications will be sent to the email address registered on your shuvowin account and will describe the nature of the breach, the data affected, the likely consequences, and the steps shuvowin is taking to address it. If you believe your account has been compromised, please contact [email protected] immediately.
shuvowin reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When material changes are made, we will notify registered players by displaying a notice upon login or by sending a notification to the email address associated with your shuvowin account.
The effective date shown at the top of this page indicates when the current version of this Privacy Policy came into force. We encourage you to review this page periodically to stay informed about how shuvowin protects your data. Your continued use of the shuvowin platform after any update to this policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or to shuvowin's handling of your personal data, please contact us using the details below. All privacy-related queries are handled by the shuvowin Data Protection team and are treated with the highest priority.
Your data is protected, your identity is verified, and your transactions are secured. Explore everything shuvowin has to offer — from live cricket betting to hundreds of slots and HD live casino tables.